Returns & Exchanges
We want you to feel confident and comfortable in your HSIA intimate apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please ensure the hygiene seal remains intact to qualify for a full refund or a size swap.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing