Frequently Asked Questions
Everything you need to know about your HSIA shopping experience.
How do I determine my correct bra size?
We recommend using our comprehensive Size Guide located on each product page. For the best fit, measure your underbust and fullest part of your bust while wearing a non-padded bra, or contact our fit specialists for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached and in their original packaging. Please note that for hygiene reasons, certain intimate items may be subject to inspection before a refund is processed.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What payment methods do you accept?
HSIA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure gateway to ensure your data remains protected.
How should I care for my HSIA lingerie?
To maintain the delicate lace and elasticity of your garments, we strongly recommend hand washing in cold water with a mild detergent. If using a machine, please use a mesh laundry bag on a gentle cycle and always air dry.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that local customs duties may apply.